First Responders

Quick answers to common Knox program-related questions asked by fire, police, and EMS departments.

• How do I check the order history for my jurisdiction?
• How can I access the Knox online portal?
• How does a fire department order products for use with their rapid access program?
• Is assistance available for writing a rapid access product ordinance(s)?
• Where can I receive Knox product training and support?
• How do I order printed product literature?
• How do I process installation reports?
• I am unable to view installation information for my department, what should I do?
• When will the initial master key(s) arrive to my fire department?
• How do I view/approve eApprovals for my fire department?
• How do I order a sample product?
• How do I order FDC wrenches?
• Is there a process for revising our fire department’s official name, address, or account role?
• What is the process to update authorized signers?
• When a contact or signer needs updating, how is that accomplished?