First Responder Registration

Registering with the Knox Company

Registration with the Knox Company establishes your department or agency’s Knox Rapid Access System. This process allows Knox to assign the appropriate system code and restricted lock code, identify authorized program contacts, and configure the programs and ordering options available within your jurisdiction.

Registration is required before your department or agency can fully administer a Knox program, authorize restricted products, request Master Keys or FDC Wrenches, or allow customers in your jurisdiction to purchase applicable Knox products.

To register, complete the Knox Program Registration Form and return it to records@knoxbox.com

Why registration is important

Registration creates the official program record for your department or agency. This record is used to determine who may administer the Knox program, which products and programs are available, how orders are approved, and where program materials and correspondence should be sent.

A completed registration helps ensure that Knox products are correctly associated with your department or agency’s system and that restricted access items are managed through authorized contacts.

What registration enables

After registration is completed, your department or agency may be able to:

Establish a Knox Rapid Access System
Receive an assigned system code and restricted lock code
Designate a Knox Program Coordinator
Select available program options
Choose applicable ordering workflows
Request Knox Mechanical Master Keys or FDC Wrenches
Maintain authorized signatures for restricted program requests
Provide customers with the appropriate ordering path for your jurisdiction

Key decisions before submitting the form

Before completing the registration form, your department or agency should confirm:

Who will manage the program

Identify the Knox Program Coordinator who should receive program correspondence and materials.
Which programs should be registered

Determine which program options apply to your department or agency, such as Boxes, HomeBox, or FDC. The form notes that FDC and HomeBox programs are only offered through Express Ordering.
How customers should order

Select whether eligible products should use Express Ordering or eApproval Ordering. Express Ordering allows customers within the agency’s jurisdiction to purchase products keyed to the agency’s system code without pre-approval. eApproval Ordering allows the agency to review and approve or deny selected products before the customer completes the purchase.
Whether the system will be shared

If your agency is sharing a rapid access system with another registered department or agency, additional shared-system information is required. If sharing a keyway, a signed letter from the fire department being shared with is also required.
Who is authorized to sign

Authorized signatures determine who may request certain restricted program actions, such as ordering additional Master Keys or FDC Wrenches, adding or removing authorized users, or requesting an installation address list.

What happens after submission

Once the completed form is received and processed, Knox will create or update the department or agency’s program registration. Knox will assign the applicable system information and provide program materials to support implementation.

Preprinted authorization forms with the department or agency name and system code may be provided to assist with administration of the rapid access program.

Updating registration information

If authorized signatures change after registration, the department or agency must submit the change using the appropriate change request form or a letter on official department/agency letterhead with an authorized signature.

Additional Resources