What’s Changing on the New KnoxBox.com Website

An enhanced version of KnoxBox.com is coming soon, with an anticipated launch in mid to late January. The upgraded website features a complete redesigned e-commerce experience focused on making it easier for customers to select the correct department, understand local requirements, and confidently purchase the right Knox products.

Below is a summary of several new and improved features:

• Address-Based Department Selection
  Customers now enter the installation address, and the site recommends the correct department based on jurisdiction boundaries.
  
  Manual search will still be available  — Customers can still search by department name, city, or ZIP code if preferred.
  
  
• Smarter Product Filtering
  Once a department is selected, customers only see products supported by that department.
  
  
• Availability of Department-Specific Requirement(s)
  If made available by the department, important messaging and purchase requirements provided by the department are displayed before checkout.
  
  
• Guest Checkout Option
  Customers can complete purchases without creating an account (credit card only).
  
  
• Enhanced Account Features
  Logged-in users can manage tax exemption, save addresses, view order history, and save carts.
  
  
• More Flexible Ordering. Customers Can:
  • Purchase multiple product types in one order (for example: FDCs, HomeBoxes, KnoxBoxes can be added to the same cart/transaction as long as the jurisdiction is the same).
  • Assign products to multiple installation addresses within a single checkout.
    
    

• Authorization Forms Available Online
  Departments requiring signed authorization forms now offer downloadable forms directly from the product page. The process to get the department approval remains the same. 

  Customer will still need to get the form signed by the department and submit the executed form to Knox to place the order.