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Security Partner Account Management

IN THIS ARTICLE

→ Address Change Request Form

→ Authorized Signature and Knox Coordinator Change Request Form

→ Knox Key Request Form

→ Knox Online Ordering Acknowledgment and Registration Form

→ Submission Instructions

Registered first responder departments and agencies may need to update account information, manage authorized contacts, request Knox keys, or change how customers place orders within their jurisdiction. Knox provides specific account management forms for these requests to help ensure that department records, system access, and ordering permissions remain accurate.

Use the forms on this page to submit account updates or program-related requests for an existing Knox Rapid Access System. Some requests must be completed and signed by an authorized signer currently on file with Knox.

Address Change Request Form

Use the Address Change Request Form to update the shipping address, billing address, or mailing address associated with your department or agency.

Keeping address information current helps ensure that shipments, billing correspondence, and account-related materials are sent to the correct location. The form requires the current shipping and billing/mailing addresses, the new shipping and billing/mailing addresses, the department name, system code, and an authorized signature.

New shipping and billing/mailing addresses must be deliverable street addresses. P.O. boxes may not be used for shipment. Requests are processed only when signed by department personnel currently on file with Knox as authorized signers with both Keys and Orders authority.

Authorized Signature and Knox Coordinator Change Request Form

Use the Authorized Signature and Knox Coordinator Change Request Form to add or delete authorized signatures, add a new Knox Coordinator, or update current Knox Coordinator information.

Authorized signers are responsible for approving certain account and system-related requests. The form distinguishes between Orders authority and Keys authority. Orders authority allows the signer to request installation reports and authorize property owner order forms. Selecting both Orders and Keys authority allows the signer to request additional master keys and add or delete authorized signers.

The Knox Coordinator is the department or agency’s primary point of contact for the Knox system. The form notes that the Knox Coordinator must be an authorized signer for both keys and order privileges.

Knox Key Request Form

Use the Knox Key Request Form to request new or replacement Knox keys for your department or agency.

Because Knox keys are restricted security items, all requests must be signed, dated, and submitted with an authorized signature. The form is required to initiate the key request process. Available key types on the form include Knox Master Key, FDC Keywrench, MedVault Override, and Radio-tech Key.

Keys are shipped by FedEx and require a physical delivery address where an authorized signer is available to receive the shipment Monday through Friday, 8:00 AM–5:00 PM. For security reasons, keys cannot be shipped to P.O. boxes, and all key shipments require a signature upon delivery.

Knox Online Ordering Acknowledgment and Registration Form

Use the Knox Online Ordering Acknowledgment and Registration Form to select or update how customers in your department’s jurisdiction may order Knox products online.

Departments may choose either Express Ordering or eApproval Ordering.

Express Ordering allows property owners in the department’s territory to purchase Knox products keyed to the department system code without department pre-approval.

eApproval Ordering allows the department to review and approve or deny products selected by property owners before the customer completes the purchase. Once approved, the customer returns to the Knox website to complete the transaction.

The form also states that departments may update the online approval method at any time by providing written notice to Knox, and that only recognized authorized signers for the department may request these changes.

Before submitting a form

Before submitting an account management form, confirm that:

  • The department or agency name and system code are included.
  • The request is being submitted using the correct form.
  • The form is complete and signed where required.
  • The signer is currently authorized on file with Knox, if the form requires an authorized signature.
  • A physical delivery address is provided when the request involves restricted items or shipments.

Incomplete forms, missing signatures, or requests submitted by individuals who are not authorized on file may delay processing.

Submission instructions

Submission instructions may vary by form. Review the selected form before submitting to confirm the correct destination and delivery method.

The forms listed here commonly allow submission to Knox Records by email, fax, or mail:

Email: records@knoxbox.com
Fax: 623-687-2296
Mail:
ATTN: Records
1601 W. Deer Valley Road
Phoenix, AZ 85027